Orders received by 2 p.m. will be dispatched within 24/48 hours (excluding Saturdays, Sundays & Bank Holidays). All orders (*except as listed below) are sent out by APC NEXT DAY COURIER to be received by 5 p.m. the next working day. If you will not be in during these hours, then please state on the ‘Order Notes’ when ordering whether your parcel can be left with a neighbour, or even a specific neighbour. If you are NOT in when your order is delivered, the Couriers will try to deliver to a neighbour, but failing that they will lease a CARD which you MUST read as you will have to contact them to organise re-delivery or collect your order from the depot. The Courier company will NOT attempt further deliveries and your order will be returned to UK CallusPeel Ltd. after 7 days. If any parcels are returned to CallusPeel Ltd. due to non delivery, then you will be charged a further £6.00 delivery charge for your to be redelivered to you.
You MUST contact us if you have not received your order within 3 working days of placing your order, so that we can chase your order up before it is returned to us. Please also check that you have received everything you have ordered within 48 hours of receipt.
*All orders sent to the post codes listed below, will be delivered by Royal Mail 2nd class signed for and may take 5 working days before for you to receive your order:-
PA,PH,DD,IV,KW,AB,PA40, HSI-9,IV41-51,IV55-56,KA27-28,KW15-17PA20,PA41-49,PA60-78,PH42-44,ZE1-3,FK19-21 AND ALL NORTHERN IRELAND, CHANNEL ISLANDS, ALDERNEY, HERM & ARK, ISLE OF MAN AND ISLE OF WIGHT.
Both forms of postage (i.e. Courier and Royal Mail) will require a signature on delivery as proof that delivery has been made. Deliveries made by Royal Mail may take up to 5 working days.