The website at ukcalluspeel.com is owned and operated by UK Calluspeel Ltd, Registered Office: Hambleton Hall Barn, Mill Lane, Hambleton, Poulton-Le-Fylde, United Kingdom, FY6 9DE. Registered in England with company number 10736912.

See our ‘Contact Us’ area for our contact details.

These Terms and Conditions govern your use of the UK Calluspeel site and your relationship with UK Calluspeel Ltd. (” UK Calluspeel Ltd”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the UK Calluspeel site. By using the UK Calluspeel Ltd site you agree to be bound by these Terms and Conditions.

Nothing in these Terms and Conditions affects your statutory rights.

These Terms and Conditions were last changed in June 2017.

1       REGISTRATION

1.1    When you register with the UK Calluspeel Ltd site you must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us promptly of any changes to the information that you provided when registering.

1.2    UK Calluspeel Ltd. site shop is for ordering purposes within the UK only. For customers outside the UK (inc. Channel lslands & Northern Ireland), ordering should not be done through this site but through direct contact with the Company by email to ukcalluspeel@gmail.com

1.3    When you register to use the UK Calluspeel Ltd site you will enter a username and password. You must keep the username and password confidential and must not let anyone else use it. You are responsible for all activities and orders that are submitted using your password. If you think anyone else has your password, please let us know so that we can cancel your account.

1.4    We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You can cancel this agreement at any time by emailing Customer Services. If you cancel, you must stop using the UK Calluspeel Ltd site.

1.5    The suspension or cancellation of your registration and your right to use the UK Calluspeel Ltd site shall not affect you or UK Calluspeel Ltd’s rights or liabilities.

2       PROPERTY RIGHTS

2.1    The content of the UK Calluspeel Ltd Site is protected by copyright, trademarks, database and other intellectual property rights. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the UK Calluspeel Ltd site without permission from us.

2.2    No licence is granted to you in these Terms and Conditions to use any trademark or service marks of UK Calluspeel Ltd or its licensors including, without limitation, the trade marks, or service marks UK Calluspeel Ltd or UK Callus Peel.

2.3    It is absolutely forbidden to sell to a third party any of the Callus Peel products. Failure to adhere to these rights may result in legal action against you.

3       PRICES AND VAT (SALES TAX)

3.1    Our prices are stated in Pounds Sterling and include Sales Tax (VAT), where stated, at the rate of 20%

3.2    We clearly show you the price you have to pay for our products. If, by mistake, we have under-priced a product, we will not have to deliver that product to you at the stated price, provided that we tell you before we post the product. You can then decide if you still wish to purchase the product.

4       ACCEPTANCE OF YOUR ORDER

4.1    There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. If an item is out of stock, we will let you know (if not already displayed on the web site) and unless you then request your payment be returned we will hold your payment until the product is next in stock. At the moment the goods are dispatched (and not before), a contract will be made between you and us.

5       DELIVERY AND CHARGES

5.1    The cost of packing and delivery is clearly displayed at ‘checkout’ for your approval prior to confirming your order.

5.2    Our delivery within the UK is usually 24/48 hours from receiving your order (excluding Saturdays, Sundays & Bank Holiday. Orders are sent by NEXT WORKING DAY COURIER (please refer to post code exclusions below*).

5.3    Delivery Costs to UK –

DELIVERY INFORMATION: Orders received by 2 p.m. will be dispatched within 24/48 hours (excluding Saturdays, Sundays & Bank Holidays). All orders (*except as listed below) are sent out by APC NEXT DAY COURIER to be received by 5 p.m. the next working day. If you will not be in during these hours, then please state on the ‘Order Notes’ when ordering whether your parcel can be left with a neighbour, or even a specific neighbour. If you are NOT in when your order is delivered, the Couriers will try to deliver to a neighbour, but failing that they will lease a CARD which you MUST read as you will have to contact them to organise re-delivery or collect your order from the depot. The Courier company will NOT attempt further deliveries and your order will be returned to UK CallusPeel Ltd. after 7 days. If any parcels are returned to CallusPeel Ltd. due to non delivery, then you will be charged a further £6.00 delivery charge for your to be redelivered to you. You MUST contact us if you have not received your order within 3 working days of placing your order, so that we can chase your order up before it is returned to us. Please also check that you have received everything you have ordered within 48 hours of receipt.

*All orders sent to the post codes listed below, will be delivered by Royal Mail 2nd class signed for and may take 5 working days before for you to receive your order:- PA,PH,DD,IV,KW,AB,PA40, HSI-9,IV41-51,IV55-56,KA27-28,KW15-17PA20,PA41-49,PA60-78,PH42-44,ZE1-3,FK19-21 AND ALL NORTHERN IRELAND, CHANNEL ISLANDS, ALDERNEY, HERM & ARK, ISLE OF MAN AND ISLE OF WIGHT.

Both forms of postage (i.e. Courier and Royal Mail) will require a signature on delivery as proof that delivery has been made. Deliveries made by Royal Mail may take up to 5 working days.

6       RETURNS

6.1    Goods are not supplied on a sale or return basis. In the event that goods, supplied by UK Calluspeel Ltd., are proven to be faulty, we will exchange, substitute or refund the returned item (after inspection of the faulty item) as it deems appropriate.

6.2 When goods have been ordered in error or are not as expected, the company may agree to their return.

6.3    Faulty goods must be notified in writing and made to UK Calluspeel Ltd within 7 days of receipt of goods.

6.4    If you wish to return unwanted goods please ensure that any product you have bought is in original condition, unopened and not used. If no written notice is received by us within 7 days of actual delivery, the goods shall be deemed to have been accepted by you as being in good order and condition. No claims will be accepted thereafter.

6.5    Refunds will be subject to the purchase price less postage & packing charges. Postage & packing charges will not be refunded.

6.6    Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.

6.7    Returned products should be sent to UK Calluspeel Ltd, Suite 4, 1-3 The Courtyard, Calvin Street, Bolton BL1 8PB enclosing a copy of the original invoice. If you do not have a copy of the original invoice, UK CallusPeel can email this to you prior to you returning any products.

6.8    If goods are received back faulty we will replace goods (after inspection) within 48 hours on receipt of products being returned to UK Calluspeel Ltd.

7       CANCELLATION

7.1    Cancellation or alteration of an order cannot be accepted after the goods have been despatched.

8       AVAILABILITY OF UK CALLUSPEEL LTD. SITE

8.1    We try and offer you the best service we can, but we cannot promise that all our products and services will meet your requirements and we cannot guarantee that the UK Calluspeel Ltd site will be fault free. If you find a fault, please let us know by emailing us on sales@ukcalluspeel.com

8.2    There will be times when your access to the UK Calluspeel Ltd site is restricted to allow for repairs, maintenance or improvements.

9        LIABILITY OF UK CALLUSPEEL LTD SITE

9.1    The UK Calluspeel Ltd site is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on the UK Calluspeel Ltd site we will try to correct them as soon as we can.

9.2    In particular we are not liable to you for the following:

9.2.1       Incompatibility of the UK Calluspeel Ltd site with any of your computer or telecommunications equipment or software;

9.2.2       Technical problems or errors or interruptions of the UK Calluspeel Ltd site;

9.2.3       Inadequacy of the UK Calluspeel Ltd site to meet your requirements;

9.2.4       To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the UK Calluspeel Ltd site.

9.2.5       Nothing in this paragraph 9 applies to liability in respect of products sold through the UK Calluspeel Ltd site.

9.2.6        Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

10     COMPLAINTS
We aim to deal with any complaints in a fair, confidential, swift and effective way. They should be directed to the Office Manager by email at sales@ukcalluspeel.com and should include full contact details in addition to your e-mail address together with order number where appropriate and a full explanation of the complaint.

11     CHANGES/CORRECTIONS

We make every effort to ensure that information and prices provided to the buyer are correct, but we reserve the right to change product specifications, prices, errors and omissions without prior notification. We take great care to ensure the accuracy of sizes, prices, images and specifications given. Whilst such details are given as a guide and in good faith, they are subject to alteration without notice. All offers are subject to stock availability and we reserve the right to restrict or refuse any order at any time.If you do not wish to accept the Terms and Conditions of Sale you should not continue to use the UK Calluspeel Ltd site. By using this site you agree to our Terms & Conditions of Sale.

12     PRIVACY

12.1 We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.

12.1 We collect information about you for three reasons: firstly, to process your order; secondly, to email you any News or Special Offers available to you (which you consented to on Registration) and, thirdly, to provide you with the best possible service.

12.2 We will not email you in future about our products and offers if you choose to opt-out (to opt-out, when registering untick the box to state that you do not wish to receive Newsletters, special offers, etc. by email). We will not pass your email address to other trusted traders unless you agree.

12.3 The type of information we will collect about you includes: your name; address; phone number; email address.

We will never collect sensitive information about you without your consent.

12.9 The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

13     GENERAL

13.1 We make no promise that materials on the UK Calluspeel Ltd site are appropriate or available for use in locations outside the United Kingdom, and accessing the UK Calluspeel Ltd site from territories where its contents are illegal or unlawful is prohibited. If you choose to access the UK Calluspeel Ltd site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

13.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. Any contracts between you and us are concluded in English.

13.3 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

13.4 You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

13.5  If you breach these Terms and Conditions and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

13.6 We shall not be liable for any breach of these Terms and Conditions beyond our reasonable control.

13.7 A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.